November 11, 2019As automation and artificial intelligence dramatically change the nature of work, employees must fine tune the social and emotional abilities machines cannot master. To encourage this behavior, employers must adjust the ways they assess, educate, train and reward their workforce on soft skills such as collaboration, communication and critical thinking. Our previous post demonstrated the value of developing and rewarding soft skills, considering the impact of automation and AI on the workplace of the future. But what exactly are soft skills, and how can organizations meet these needs? Soft skills, which are commonly defined as non-technical skills that enable someone to interact effectively and harmoniously with others, are vital to organizations and can impact culture, mindsets, leadership, attitudes and behaviors.